Privacy & Refund Policy
First of all, we understand how sensitive and discrete are the information you have in your EPA account. You can rest assured that we are committed to ensuring that the privacy of your data is fully protected, both in sense of technical data security as well as in business sense.
Please note that we may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Nov-01- 2016.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as country location
- information related to competitors you want monitored
- information related to products you want monitored
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
- After you subscribe for EPA service, we may publish your company logo on our Website, as a sign that you’re a client of ours (absolutely no other information regarding your EPA account will ever be disclosed!). However, if you do not like the idea of your logo being displayed on EPA pages, do let us know, and your logo will be removed.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Since EPA offers 30-day trial, we assume you have enough time test it’s features and see their benefits to your business.
Therefore, we will accept refund requests only if it appears that EPA cannot any longer monitor the sites it was able to monitor in your trial period.
Refund requests must be made up to 14 days after the payment.